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Cost of Poor Quality (COPQ) Explained
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Cost of Poor Quality (COPQ) Explained
11:00 AM – 12:00 PM (IST)
Live Virtual Classroom
What is in Cost of Poor Quality (COPQ) Explained
This course explains the concept of Cost of Poor Quality (COPQ) and how it affects organizational efficiency and profitability. It helps learners identify hidden costs and understand the importance of quality improvement.
Cost of Poor Quality (COPQ) represents the hidden and visible costs that arise when products or services fail to meet quality standards. These costs include rework, defects, delays, and customer dissatisfaction, all of which directly impact business performance.
This course provides a simple and practical understanding of COPQ, its key components, and how organizations can identify and reduce these costs. It highlights the importance of quality management in improving efficiency, reducing waste, and enhancing overall profitability.
Course Highlights
Introduction to Cost of Poor Quality (COPQ)
Understanding different types of quality-related costs
Real-world examples of hidden business losses
Importance of quality in operational efficiency
Focus on cost reduction and performance improvement
Who can join Cost of Poor Quality (COPQ) Explained
Students and
fresh graduates
Working professionals across industries
Operations and quality management professionals
Individuals interested in process improvement
Anyone looking
to understand business cost optimization
Students and fresh graduates
Working professionals across industries
Operations and quality management professionals
Individuals interested in process improvement
Anyone looking to understand business cost optimization
Course Features
Simple and easy-to-understand concepts
Real-world examples for practical clarity
Designed for quick learning (45-minute session)
Industry-relevant insights
Beginner-friendly approach
Benefits of the Course
Helps identify hidden costs in business processes
Improves understanding of the quality and cost relationship
Supports better decision-making in operations
Enhances process improvement knowledge
Builds a foundation for quality management concepts
Haworth's Advantages
Expert trainers with industry experience
Practical and application-focused learning
Structured and concise content delivery
Easy-to-understand explanations for beginners
Focus on real business scenarios
Our Trainers
Sandeep Rath
Group Business Services Manager
Experience: 19+ years
Senior Manager with 19+ years of experience in Telecom services, focusing on migration and transformation projects
Abhishek Kumar
Senior Leader – Strategy, Transformation
Experience: 15+ years
Senior strategy and business transformation leader with 15+ years of cross-industry impact
Vibhu Agarwal
Business Operations Leader
Experience: 21+ years
Strategic Operations and Business Transformation Leader with 21+ years of experience managing large-scale operations
What will you learn in Cost of Poor Quality (COPQ) Explained
Understand what Cost of Poor Quality means and why it matters
Learn about prevention, appraisal, and failure costs in simple terms
Identify losses caused by defects, rework, and inefficiencies
Understand how poor quality affects profitability and customer satisfaction
Learn basic approaches to minimize quality-related costs
Prerequisites and Eligibility
- No prior knowledge required
- A basic understanding of business processes is helpful
- Suitable for beginners and professionals
- Open to all industries and backgrounds
- Ideal for those interested in quality and cost management
Curriculum
- What is quality in business processes
- Understanding the cost related to quality
- Introduction to Cost of Poor Quality (COPQ)
- Why do organizations focus on reducing quality costs
- Prevention Costs (training, process improvement)
- Appraisal Costs (inspection, testing)
- Failure Costs:
o Internal Failure (rework, scrap)
o External Failure (returns, complaints, warranty)
- Difference between good cost and poor cost
- What constitutes Cost of Poor Quality
- Hidden vs visible costs
- Impact of poor quality on business:
o Financial loss
o Customer dissatisfaction
o Brand reputation
- Simple real-life examples
- Identifying sources of poor quality
- Role of process improvement
- Introduction to defect reduction
- Preventive vs corrective approach
- Identify COPQ in a simple process (e.g., order delivery, service delay)
- Discussion on how to reduce it
- Key takeaways and practical insights
Cost of Poor Quality (COPQ) Explained FAQs
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