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ISO 20000 Certification Course
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ISO 20000 Certification Course
12:00 PM – 03:00 PM (IST)
Live Virtual Classroom
ISO 20000 Certification Course
Learn the requirements of ISO/IEC 20000 and gain the knowledge to implement and manage IT service management systems effectively.
The ISO/IEC 20000 is the international standard for IT service management. This course provides a structured understanding of ITSM processes, service delivery, and compliance requirements aligned with global standards.
Participants will learn how to design, implement, and manage IT service management systems, ensuring quality service delivery and continuous improvement within organizations.
Course Highlights
Globally recognized ITSM standard
Focus on service management and compliance
Covers ITSM processes and frameworks
Real-world implementation insights
Interactive and practical sessions
Certification exam preparation included
Who can join ISO 20000 Certification Course
IT Service Managers
Course Features
Instructor-led training sessions
Standards-based learning approach
Real-world ITSM case scenarios
Access to study materials
Exam-focused preparation
Industry-relevant curriculum
Benefits of the Course
Enhances IT service management capabilities
Improves service quality and efficiency
Strengthens compliance and governance knowledge
Increases career opportunities in ITSM roles
Supports continuous service improvement
Haworth's Advantages
Certified
trainers with ISO expertise
Practical and application-based training
Structured and standards-aligned curriculum
Interactive learning sessions
Personalized support
Exposure to real-world ITSM practices
Our Trainers
Sandeep Rath
Group Business Services Manager
Experience: 19+ years
Senior Manager with 19+ years of experience in Telecom services, focusing on migration and transformation projects
Abhishek Kumar
Senior Leader – Strategy, Transformation
Experience: 15+ years
Senior strategy and business transformation leader with 15+ years of cross-industry impact
Vibhu Agarwal
Business Operations Leader
Experience: 21+ years
Strategic Operations and Business Transformation Leader with 21+ years of experience managing large-scale operations
What will you learn in ISO 20000 Certification Course
Understand the structure and purpose of the ISO 20000 standard.
Learn key IT service management processes and practices.
Understand how to design and manage IT services effectively.
Learn how to implement ITSM processes in organizations.
Understand audit requirements and compliance standards.
Learn how to identify and manage IT service risks.
Understand how to enhance service quality over time.
Prerequisites and Eligibility
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A basic understanding of IT services is helpful
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Familiarity with ITIL concepts is beneficial
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Suitable for beginners and professionals
Recommended by our Participants Globally
