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5S Methodology
Analyze Phase
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Certifications Explained (White Belt to Black Belt)
Common Mistakes in DMAIC
Control Phase Sustaining Improvements
Cost of Poor Quality (COPQ) Explained
Define Phase Basics Use Cases
DMAIC in Real Life Examples
How Six Sigma Helps Freshers Get Jobs
How to Add Six Sigma to Your Resume
How to Start Your Six Sigma Journey
Measure Phase Understanding Data
Lean vs Traditional Work Approach
Lean vs Six Sigma Simple Understanding
Lean in Daily Life
Introduction to Process Improvement
Introduction to Lean Thinking
Improve Phase Idea Generation Basics
Identifying Waste in Office Work
Overview of Six Sigma Methodologies
When to Use DMAIC vs Other Methods
What is Six Sigma & Why It Matters in Careers
Value vs Non-Value Added Activities
Six Sigma in the Service Industry - Introduction
Six Sigma in Manufacturing - Introduction
Six Sigma in IT Industry - Introduction
Real-Life Case Studies Across Industries
ISO 20000 Certification Course
IT Service Management
ITIL® 4 Foundation Certification Training
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ISO 20000 Certification Course
12:00 PM – 03:00 PM (IST)
Live Virtual Classroom
What is in ISO 20000 Certification Course
Learn the requirements of ISO/IEC 20000 and gain the knowledge to implement and manage IT service management systems effectively.
The ISO/IEC 20000 is the international standard for IT service management. This course provides a structured understanding of ITSM processes, service delivery, and compliance requirements aligned with global standards.
Participants will learn how to design, implement, and manage IT service management systems, ensuring quality service delivery and continuous improvement within organizations.
Course Highlights
Globally recognized ITSM standard
Who can join ISO 20000 Certification Course
IT Service Managers
IT Professionals
Process Managers
Quality Analysts
Anyone interested in IT service management
Course Features
Instructor-led training sessions
Standards-based learning approach
Real-world ITSM case scenarios
Access to study materials
Exam-focused preparation
Industry-relevant curriculum
Benefits of the Course
Enhances IT service management capabilities
Improves service quality and efficiency
Strengthens compliance and governance knowledge
Increases career opportunities in ITSM roles
Supports continuous service improvement
Haworth's Advantages
Certified
trainers with ISO expertise
Practical and application-based training
Structured and standards-aligned curriculum
Interactive learning sessions
Personalized support
Exposure to real-world ITSM practices
Our Trainers
Abhishek Kumar
Senior Leader – Strategy, Transformation
Experience: 15+ years
Senior strategy and business transformation leader with 15+ years of cross-industry impact
Certification Process
Step 1: Enrollment
Register for the ISO 20000 Certification training program.
Step 3: Concept Learning
Engage in structured ITSM learning.
Step 5: Exam Registration
Schedule the certification exam.
Step 7: Certification Renewal
Maintain certification as per standard guidelines.
Step 2: Training Attendance
Attend the instructor-led training sessions.
Step 4: Exam Preparation
Review concepts and practice assessments.
Step 6: Certification Achievement
Pass the exam and earn ISO certification.
Step 1: Enrollment
Register for the ISO 20000 Certification training program.
Step 2: Training Attendance
Attend the instructor-led training sessions.
Step 3: Concept Learning
Engage in structured ITSM learning.
Step 4: Exam Preparation
Review concepts and practice assessments.
Step 5: Exam Registration
Schedule the certification exam.
Step 6: Certification Achievement
Pass the exam and earn ISO certification.
Step 7: Certification Renewal
Maintain certification as per standard guidelines.
What will you learn in ISO 20000 Certification Course
Understand the structure and purpose of the ISO 20000 standard.
Learn key IT service management processes and practices.
Understand how to design and manage IT services effectively.
Learn how to implement ITSM processes in organizations.
Understand audit requirements and compliance standards.
Learn how to identify and manage IT service risks.
Understand how to enhance service quality over time.
Prerequisites and Eligibility
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A basic understanding of IT services is helpful
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Familiarity with ITIL concepts is beneficial
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Suitable for beginners and professionals
Recommended by our Participants Globally
